River Gums Motor Inn
15–17 Golf Course Road, Barooga NSW 2714
ABN: [TO BE PROVIDED BY CLIENT]
Last updated: April 2026
About this policy
River Gums Motor Inn ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information we collect through this website (rivergumsmotorinn.com), our booking systems and any other interactions you have with us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website you consent to the collection and use of your information as described in this policy.
Information we collect
We only collect personal information that is necessary to provide our accommodation services and respond to your enquiries. The personal information we collect may include:
- Booking details — name, contact details, payment information, arrival and departure dates, room preferences, dietary or accessibility requirements (collected via our RMS Cloud booking system or by phone)
- Contact form submissions — your name, email address, phone number and the content of your message (collected via Formspree)
- Website usage data — anonymous information about how you use this site, including pages viewed and time spent (via Google Analytics)
- Server logs — IP address, browser type, referring page and timestamps (via Cloudflare, our hosting provider)
How we use your information
We use the information we collect for the following purposes:
- To process and manage your accommodation bookings
- To respond to enquiries submitted through our contact form or by phone
- To process payments and issue tax invoices
- To send booking confirmations and pre-arrival information
- To improve the content and performance of our website
- To meet our legal and regulatory obligations
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Third-party services
To operate this website and our booking system we share information with the following third-party providers. Each is bound by their own privacy policy:
- RMS Cloud — our reservation and booking management platform. Stores booking details and payment information.
- Cloudflare — provides website hosting, content delivery and security. Processes server logs and IP addresses.
- Cloudflare Turnstile — protects our contact form from automated spam. Processes visitor IP and browser fingerprint data.
- Formspree — processes contact form submissions and forwards them to us by email.
- Google Analytics (GA4) — anonymous website usage statistics. We have IP anonymisation enabled.
- Google Maps — embedded maps and driving directions on our Contact page.
- Booking.com, Expedia and similar OTAs — when you book through these third-party platforms, your information is collected and held by them under their own privacy policies, then passed to us to fulfil the booking.
Cookies & tracking
This website uses a small number of cookies for the following purposes:
- Essential cookies — required for the website to function correctly and for our security services to operate
- Analytics cookies — Google Analytics uses cookies to understand how visitors use the site, on an aggregate and anonymous basis
- Booking session cookies — set by RMS Cloud during the booking process to maintain your session
You can disable cookies in your browser at any time, although doing so may affect how this site works.
Data security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include:
- Industry-standard SSL/TLS encryption on all pages of this website
- Cloudflare web application firewall and DDoS protection
- PCI-DSS compliant payment processing through our booking partner RMS Cloud
- Restricted internal access to personal information on a need-to-know basis
Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian taxation and consumer law. Booking and financial records are typically retained for seven years. Contact form enquiries are retained only for as long as needed to respond and follow up.
Your rights
Under the Australian Privacy Principles you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate or out-of-date information
- Request that we delete your personal information (subject to our legal record-keeping obligations)
- Withdraw your consent to the collection and use of your information at any time
- Make a complaint about our handling of your personal information
To exercise any of these rights, please contact us using the details below.
